Check-In & Check-Out Procedures

Our office is open 7 days a week from 9:00 -5:00 PM
In season (Memorial Day - Labor Day) on Saturdays and Sundays, our office is open until 6:00 p.m.

After Hours Emergency
Please notify us of water leaks and lockouts
(252) 261-4444


Dare County Sheriff's Office Non-Emergency Line
(252) 475-5980

Check-in Procedures
  • Check-in is between 4:00 pm and 5:00 pm. We reserve the right to delay check-in
  • Do not go to or park your car at the property until check-in time. This can cause delays in cleaning or inspecting the property for your arrival.
  • Please do not ship or drop off personal items before your check-in to your rental property. You may have packages or other items delivered to our Main Office to be picked up for your vacation.
  • For those homes with keyless entry, codes are emailed to the leaseholder. Keys (if your property has a physical key) can be picked up at our office during normal check-in hours. If you arrive after hours, your keys and check-in information will be in the drop-box outside the front door to our office.
Check-Out Procedures
  • Please depart the unit by 10:00 am. All personal belongings should be removed from the vacation rental.
  • All dishes, pots, pans, and flatware need to be washed and returned to their proper places. Remove all food and trash. Place trash in proper containers and roll it to the edge of the street for pick-up.
  • Wipe down appliances, counters, etc. Clean the wood fireplace and/or grill if used.
  • You can leave the sheets on the bed; our cleaners will strip the beds for you. Bath towels should be placed in the bathtub.
  • Items rented from a company should be bundled and placed according to their instructions.
  • Ensure all doors and windows are locked and all lights are turned off. The thermostat should be set to 75 degrees in the summer and 60 degrees in the winter.
  • On departure day, keyless entry lock codes stop working at 10:00 am. Those with traditional locks must return their keys to our office.
KABA Locks
  • Locate your keyless entry code.
  • Enter your keyless entry code into the door's keypad by pressing firmly on each button.
  • Once you enter your keyless entry code into the door`s keypad, the display at the top of the lock will flash green letting you know that your keyless entry code was accepted.
  • Turn the deadbolt knob on the keyless entry lock (typically by turning the deadbolt away from the doorjamb) and open the door, as usual, using the door knob.

If you are experiencing issues getting into your rental home, look here for more in-depth instructions on opening Kaba Locks.

Trash Collection

Check your check-in email for the trash schedule for your vacation rental. In case of questions, you may contact the town.

Town Trash Schedules 

Hurricane Evacuation

Hurricane season officially begins on June 1st and ends on November 30th each year. "Watch for the Warning"

Hurricane Watch: A hurricane watch means there is a potential for severe conditions where sustained winds of 64 knots (74 mph or 119 km/hr) or higher are possible within the specified area in association with a tropical, subtropical, or post-tropical cyclone.

Hurricane Warning: An announcement that sustained winds of 64 knots (74 mph or 119 km/hr) or higher are expected somewhere within the specified area in association with a tropical, subtropical, or post-tropical cyclone.

If a Mandatory Evacuation is called for Dare County, please follow the steps below. 

Sign up for Dare County Weather Alerts on Dare County's Website.

  • Turn off all electrical appliances and turn the AC to 80 degrees.
  • Please assist the homeowner by securing deck furniture. Secure trash containers and grills in the outside showers or under the home.
  • Pull the shades or blinds down. Close and lock all windows and doors.
  • Take all your belongings in case you are unable to return.
  • If you are in a home with traditional locks bring any keys back to our office.
  • Remember there are no emergency shelters in Dare County or surrounding areas.
  • Gas up your vehicle and leave as early as possible to reach your destination safely.
Laundry Equipment
  • Each time you use the dryer, clean the lint filter.
  • Prior to washing and drying, remove sand from items
  • No dry rubber-backed or plastic items in the equipment.
  • NEVER leave irons unattended or plugged in.
  • NEVER iron on carpets, beds, or countertops.
Refrigerator/ Freezer
  • To ensure proper closure, avoid overpacking
  • Set the temperature to medium and allow 24 hours for the temperature to adjust. Setting the coldest temperature may cause the refrigerator to fail.
HVAC System
  • When the system is on, keep all windows and doors closed.
  • There is only a cooling capacity of 20 degrees below the outside temperature.
  • Set the thermostat to AUTO and above 72 degrees in the summer.
Lost & Found

For lost and found items, fill out a form here.

Advance Reservation

Book for next year by submitting an Advance Reservation Form or calling (252)-261-4444. If you do not receive an email confirmation within 72 hours of submitting your request, please contact our office immediately.

More Info

Need more information on the area or your vacation? Check out our Quick Links page for more helpful information you may need during your stay on the Outer Banks.